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Support Coordinator

Casual, Part time & Full Time

Greater Melbourne, Northern, Eastern, Southern, Western, Regional Victoria


Mission Statement
Empowering people of the LGBTQIA+ and gender diverse community, who have intellectual, physical, mental health disabilities, to be heard and valued, providing equality of life. Pride Disability Services is run by members of the community.
Our vision:
Individuals have the right to the highest attainable standard of physical and mental health without discrimination on the basis of disability, age, sexual orientation or gender identity.
Our focus:
Facilitating social mentoring, support coordination and group-based community skill development programs. Pride Disability Services promotes awareness of the LGBTQIA+ and gender diverse communities right for the same entitlements and protections as all human beings.
Our Principles:
Providing a safe environment where individuals can access the LGBTQIA+ and Gender Diverse Community
Our Values:
We are flexible in the delivery of support services to the people of the LGBTQIA+ and gender diverse community, who have intellectual, physical, mental health disabilities, and their caregivers, families and friends. In the areas of; community recreational leisure activities, Outreach and Support Coordination.
We provide a non-threatening, non-judgmental and safe environment where individuals can access gay, lesbian and other community groups.
We bridge the gap for the people of the LGBTQIA+ and gender diverse community, who have intellectual, physical, mental health disabilities, their caregivers, families and friends, and mainstream society.
Program Philosophy:
The philosophy of Pride Disability Services is to:
• Provide ample opportunities for participants for reflective experiences so that it does not create inherent expectations that participants are required to participate in set activities,
• Provide opportunities for participant empowerment, personal growth and enjoyment.


• Manage an assigned case load to support the commencement and implementation of supports in the participant’s NDIS Plan; including informal, mainstream and community, as well as funded supports that need assistance with implementation.
• Complete a Service Agreement with the Participant and their family before the commencement of the service, which defines the communication and partnership agreement that will be implemented to reach decisions regarding services they choose, resolve service delivery issues, and address barriers to their participation.
• To support the participant to reach a Service Agreement with their “funded” support providers identified within their NDIS Plan.
• To monitor and review the spending and quality of services and programs in the participant’s NDIS Plan.
• Ensure support needs and risk assessments are conducted for participants with complex support needs, interpreting complex information about functional limitations, personal factors and putting supports in place to assist their successful participation in the community.
• To participate in the formal review of the participant’s NDIS Plan when requested by the participant and/or as specified by the NDIA Planner.
• To provide assistance to strengthen participant abilities to (1) understand and work within the NDIS framework and, (2) to coordinate and direct the supports within their plan.
• Liaise and work professionally with NDIA Planners and Local Area Coordinators, health and other support providers as relevant to gather and verify information to facilitate plan implementation.
• Actively contribute as a collaborative team member by participating (1) in open and transparent discussions to ensure fair distribution of caseload responsibility across the team and, (2) inviting feedback on own behaviour and its impact via reflective practice and formal supervision.
• At the end of every business day to record working hours against service delivered to Participants. This will be recorded within individual support coordination folders on the excel spread sheet for Support Hours.
• Ensure high quality record keeping and provide NDIA with reports on outcomes and success indicators within the agreed reporting frequency.
Ensure that the National Disability Insurance Scheme Act 2013 legislation is maintained in accordance with the role.


• Level of Supervision and Independence - Capacity to work effectively both autonomously and as a member of a multi-disciplinary team and adapt quickly to a changing environment.

• Interpersonal Skills - Excellent interpersonal and communication skills including the ability to initiate and maintain contacts with a broad range of service providers and represent the organisation in a positive and professional manner when liaising with the broader community.

• Problem Solving and Judgement - This position requires diverse problem solving skills and a high degree of original and independent thinking. Decisions should reflect broad practice covered by both Pride Disability Services and NDIA precedents and policies. Specifically for NDIS Support Coordination, sound judgement and decision making in relation to accountability of funds and interactions with individuals and communities.

• Knowledge Required - The person will demonstrate an understanding and knowledge of the issues faced by people living with a disability and its impact on individuals and possess a positive and contemporary attitude to those people. Specifically for the NDIS Support Coordination, competency in applying assessment tools to identify support needs that are available in the NDIS scheme and in the community.

• Outcome focused - A commitment to achieving positive outcomes for NDIS Participants, the Scheme and for Pride Disability Services, utilising planned results to ensure and measure customer-focus and satisfaction.


• Demonstrated commitment to Pride Disability Services values and philosophy.
• Capacity to engage in the enhancement of Pride Disability Services culture in meeting organisational objectives.
• Experience in Outreach, Case Management and Disability services.
• Experience with behaviors of concern.
• Well-developed verbal, computer and written communication skills.
• Proficient in Word, Excel and Outlook email.
• Understanding of social media platforms including Facebook.
• Excellent time management skills.
• Demonstrated ability to work independently and innovatively.
• Consistency in working toward achieving objectives.
• Ability to work effectively within allocated time restraints.
• The ability to liaise with a wide range of community and government organisations.
• Experience in and/or in-depth understanding of working closely with same-sex attracted and gender diverse communities.

• Experience working within justice sector
• Manual handling


• At all times work in a safe manner, and in accordance with Pride Disability Services Worksafe and WH&S policies, procedures and relevant work instructions.
• Immediately report any potential hazards observed in the workplace to your reporting WH&S representative.
• Take immediate and appropriate action to eliminate any imminent hazard observed in your workplace and report the hazard and action of reporting to the WH&S representative.
• Observe safe systems of work and apply these to all employees, staff, contractors, service users and visitors to Pride Disability Services premises and sites.
• Immediately report any injury sustained at work, or whilst journeying to or from work, to your reporting WH&S representative.
• Maintain an effective working knowledge of Pride Disability Services WH&S and Worksafe policies and procedures.


• Cert IV Disability or equivalent social / community qualifications
• National Police Check
• Working with Children Check
• Current Drivers Licence
• Accredited Certificate in First Aid & CPR
• NDIS Worker Screening Clearance


• Director Client Services
• HR
• Pride Disability Services Staff

• Government / Non-Government Organisations
• LGBTQIA+ communities

• Personal vehicles can be utilized for client services
• Current registration certificate
• Current comprehensive vehicle insurance


• Suicide prevention
• Behavior management
• Medication administration
• Auslan


• Social, Community, Home Care and Disability Services Industry Award 2010 [MA000100]


Phone :


1800 774 333


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09:00 AM - 05:00 PM



     Copyright by Pride Disability Services

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