Pride Disability Services

Live Life with Pride

ABOUT US

MISSION & VALUES

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FUNDED SUPPORTS

At Pride Disability Services, we’re committed to empowering participants to make the most of their NDIS-funded supports—delivering care that is flexible, personalised, and aligned with your goals. We understand that no two people are the same. That’s why we work alongside you to design supports that fit your lifestyle, preferences, and aspirations—whether that’s assistance with daily living, building your independence, or helping you connect with your community.

SERVICES

CORE

0125 Participate Community Core

🌍 Participate Community (NDIS Registration Group 0125 – Core Support)

At Pride Disability Services, our Community Participation supports fall under the NDIS Core Supports category, helping you get out, get involved, and feel connected to your community in a way that’s meaningful to you.

We believe that everyone deserves the opportunity to explore their interests, build relationships, and be part of their community. Our team is here to support you to do just that—at your pace and in a way that reflects who you are.

💬 How we support you

Our supports under 0125 – Participate Community may include:

Supporting you to attend social, recreational, and community activities.
Assisting you to build friendships and social connections.
Helping you explore new hobbies, interests, and experiences.
Providing support to attend events, groups, or day programs.
Assisting with transport and access to community spaces.
Building your confidence to engage independently in the community.

🌈 Our approach

We take a person-centred and inclusive approach, ensuring your interests, identity, and goals are at the heart of every activity. Whether it’s a casual coffee outing, a group adventure, or trying something new, we support you in a way that feels safe, fun, and empowering.

🎯 Outcome-focused support

Our goal is to support you to:

Increase your social participation and community involvement.
Build confidence and independence in community settings.
Develop meaningful relationships and connections.
Enjoy a more active and fulfilling lifestyle.

0107 Assist-Personal Activities Core

🧍‍♂️ Assist Personal Activities (NDIS Registration Group 0107 – Core Support)

At Pride Disability Services, our Assist Personal Activities supports fall under the NDIS Core Supports category, providing practical, day-to-day assistance to help you live comfortably, safely, and with dignity.

We recognise that everyone’s needs are different. Our team is here to support you with personal care and daily living activities, while encouraging independence and respecting your choices, routines, and identity.

💬 How we support you

Our supports under 0107 – Assist Personal Activities may include:

Assistance with personal care (showering, dressing, grooming, toileting).
Support with daily routines and maintaining personal hygiene.
Assistance with mobility and transfers.
Support with meal preparation and eating.
Help with medication prompts (as per care plans).
Assistance with household tasks to maintain a safe living environment.

🌈 Our approach

We provide supports in a way that is respectful, empowering, and person-centred. Your comfort, privacy, and preferences are always our priority. We work alongside you to ensure supports are delivered in a way that feels natural and aligned with your lifestyle.

🎯 Outcome-focused support

Our goal is to support you to:

Maintain your health, hygiene, and wellbeing.
Build confidence in your daily living skills.
Increase your independence over time.
Feel safe, supported, and respected in your own home.

0101 Accommodation / Tenancy Core

🏡 Accommodation & Tenancy Supports ( NDIS Registration Group 0101 – Core Support )

At Pride Disability Services, our Accommodation and Tenancy supports fall under the NDIS Core Supports category, meaning they are flexible, practical supports designed to assist you with your everyday living and housing needs.

We understand that having a safe and stable home is the foundation for independence and wellbeing. Our team works alongside you to build the skills and provide the support needed to find, maintain, and thrive in your home environment.

💬 How we support you

Our supports under 0101 – Accommodation / Tenancy may include:

Assisting you to find suitable housing that meets your needs and preferences.
Supporting you to understand and manage your tenancy responsibilities.
Helping with communication with landlords or housing providers.
Building your confidence to maintain your home and tenancy long-term.
Providing guidance around tenancy rights, agreements, and obligations.
Supporting transitions into new or more independent living arrangements.

🌈 Our approach

We take a person-centred and inclusive approach, ensuring your identity, preferences, and goals are respected at every step. Whether you're moving out for the first time, navigating housing challenges, or building independence, we’re here to support you in a way that feels right for you.

🎯 Outcome-focused support

Our goal is to empower you to:

Maintain stable and secure housing.
Develop independent living skills.
Feel confident managing your tenancy and home environment.

🚗 Travel & ⏱️ Non Face-to-Face (NDIS Overview)

Under Core Supports, we may claim the following (in line with NDIS Pricing Arrangements and Price Limits):

Provider Travel – Labour
Time spent travelling to and from your support location, where applicable.

Provider Travel – Non-Labour Costs
Costs associated with travel such as kilometres travelled, parking, tolls, and other reasonable travel-related expenses, where permitted under NDIS guidelines.

Activity-Based Transport
Transport provided during your support to help you access community, social, or recreational activities.

Non Face-to-Face Supports
Time spent on activities completed on your behalf, such as care planning, coordination between providers, documentation, report writing, and communication with your support network.

All claims are made transparently and in accordance with NDIS rules, and will always be clearly outlined and discussed with you as part of your service agreement.

❗ Cancellations (NDIS Guidelines)

At Pride Disability Services, we understand that sometimes plans change. Our cancellation policy is aligned with the NDIS Pricing Arrangements and Price Limits, ensuring fairness and transparency for both participants and support workers.

💬 How cancellations work?

Short Notice Cancellations
If a support is cancelled with less than 7 days’ notice, the NDIS allows providers to charge up to 100% of the scheduled support, where the support worker cannot be reallocated.

No Shows
If a participant is not present at the agreed time and location, this may be treated as a short notice cancellation, and the full cost of the support may be claimed.

Longer Notice Cancellations
If you provide more than 7 days’ notice, no charges will apply, and we will work with you to reschedule your support.

🌈 Our approach

We always aim to be flexible, understanding, and participant-focused. Wherever possible, we will try to reallocate your support worker or reschedule your service to avoid cancellation fees.

🎯 What this means for you
Clear and transparent communication around cancellations.
Fair use of your NDIS funding in line with guidelines.
Support to reschedule services where possible.

🧭 Support Delivery & Coordination (Within Core)

Where permitted under the NDIS, we may claim non face-to-face time that directly relates to your support delivery, including:

Care planning and review of supports.
Communication with your support network (family, providers).
Internal coordination of your roster and supports.
Documentation, case notes, and reporting required for service delivery.

🚗 Travel & Transport

In line with NDIS guidelines, we may claim:

Provider Travel (Labour) – Time travelling to deliver your support.
Provider Travel (Non-Labour) – Kilometres, tolls, parking.
Activity-Based Transport – Transport during supports to access the community.

🚫 What We Will NOT Bill For

We are committed to ethical, transparent billing. Pride Disability Services will not charge for:

❌ General business overheads (e.g. rent, utilities, admin costs not linked to your support).
❌ Staff training, supervision, or internal meetings not related to your individual supports.
❌ Time not directly connected to your service delivery.
❌ Unapproved or undisclosed charges outside your service agreement.
❌ Travel or non face-to-face supports that are not permitted under NDIS guidelines.
❌ Any support that is not delivered (except where NDIS cancellation rules apply).
❌ Duplication of supports (charging for the same support under multiple line items).

🌈 Our commitment

We are committed to:

Full transparency in how your funding is used.
Billing only for valid, NDIS-compliant supports.
Ensuring you receive value, quality, and clarity in every service.

All billing arrangements will always be clearly outlined and agreed upon in your service agreement, so you feel confident and in control of your supports.

⚠️ Intensive & Complex Behaviour Supports

🌍 Aligned with 0125 – Participate Community (Core Support)

At Pride Disability Services, we support participants with intensive and complex behavioural needs to safely access and engage in the community through our 0125 – Participate Community (Core Support) registration.

💬 What this means under the NDIS

While Intensive & Complex Behaviour Supports (Registration Group 04 – Capacity Building: Improved Relationships) cover the assessment and development of Behaviour Support Plans, our role under 0125 – Participate Community is to implement these strategies in real-life community settings.

🧍‍♂️ How we support you under 0125

We provide skilled, consistent support to help you:

Safely access community, social, and recreational activities.
Be supported by staff experienced in complex behaviours and support needs.
Implement Behaviour Support Plan strategies in community environments.
Receive support that focuses on reducing behaviours of concern.
Build confidence to participate in the community in a safe and supported way.

🧠 High Intensity & Complex Support Delivery

Where required, supports under 0125 may involve:

Support workers with additional training and experience.
Increased supervision and risk-aware support approaches.
Collaboration with Behaviour Support Practitioners (Reg Group 04).
Delivery of supports in line with NDIS Practice Standards and Behaviour Support Framework.

🔗 NDIS Alignment
0125 – Participate Community (Core Support)
✔ Focuses on direct support delivery in the community

04 – Intensive and Complex Behaviour Supports (Capacity Building)
✔ Focuses on assessment, planning, and clinical oversight

👉 Together, these supports ensure participants receive both:

Professional behaviour support planning and Safe, consistent implementation in everyday environments.

🌈 Our approach

We take a person-centred, trauma-informed, and strengths-based approach, ensuring:

Your safety, dignity, and choice are always prioritised.
Supports are delivered in a way that is respectful and empowering.
You are supported to build confidence and independence over time.

🎯 Our goal

Support you to access your community safely.
Reduce barriers related to complex behaviours.
Promote positive participation and inclusion.
Deliver supports that are NDIS-compliant and outcome-focused.

CAPACITY BUILDING

0106 Assist-Life Stage, Transition Capacity Building - Support Coordination

🔄 Assist-Life Stage, Transition (NDIS Registration Group 0106 – Capacity Building)

At Pride Disability Services, our supports under 0106 – Assist-Life Stage, Transition fall within the NDIS Capacity Building category, meaning we focus on helping you build the skills, confidence, and supports needed to navigate life changes and achieve your goals.

This registration group includes both Support Coordination and Psychosocial Recovery Coaching, each designed to support you in different but complementary ways.

🧭 Support Coordination (Level 2)

Support Coordination helps you to understand, implement, and get the most out of your NDIS plan.

💬 How we support you
Connecting you with the right providers and services.
Supporting you to understand your NDIS plan and funding.
Assisting with service agreements and bookings.
Coordinating supports to ensure they are working together effectively.
Helping you build the skills to manage your supports independently over time.
Supporting you through plan reviews and changes.

🎯 Outcome

Our goal is to empower you to feel confident, informed, and in control of your supports, while building your ability to navigate the NDIS independently.

0106 Assist-Life Stage, Transition Capacity Building - Psychosocial Recovery Coaching

🌱 Psychosocial Recovery Coaching (Capacity Building)

Psychosocial Recovery Coaching is a Capacity Building support specifically for participants with psychosocial disability, focusing on your recovery, wellbeing, and independence.

💬 How we support you
Working alongside you to set meaningful recovery goals.
Supporting you to build resilience and coping strategies.
Helping you navigate mental health and community supports.
Strengthening your ability to manage daily challenges and routines.
Coordinating supports aligned with your recovery journey.
Building your confidence to live a self-directed and fulfilling life.

🎯 Outcome

Our goal is to support you to build resilience, independence, and long-term wellbeing, empowering you to take control of your recovery journey.

🌈 Our approach

We take a holistic and person-centred approach, ensuring your goals, preferences, and lived experience are at the centre of everything we do. Whether you're navigating a life transition or focusing on recovery, we’re here to support you every step of the way.

0116 Innovative Community Participation Capacity Building

💡 Innovative Community Participation (NDIS Registration Group 0116 – Capacity Building Support)

At Pride Disability Services, our Innovative Community Participation supports are designed to help you explore new opportunities, build skills, and engage with your community in creative and meaningful ways.

As a Capacity Building support, 0116 focuses on developing your confidence, independence, and personal growth, helping you work towards your goals through tailored, interest-based activities.

💬 How we support you

Our supports under 0116 – Innovative Community Participation may include:

Exploring creative programs such as film, media, art, music, or writing.
Supporting participation in structured workshops, courses, or group programs.
Building confidence in social and community settings.
Developing skills that support education, employment, or personal development.
Facilitating access to innovative or non-traditional supports aligned with your interests.
Encouraging independence through goal-focused community engagement.

🌈 Our approach

We take a person-centred and flexible approach, designing supports around what motivates and inspires you. Whether you're pursuing a passion, learning something new, or stepping outside your comfort zone, we’re here to support you in a way that feels safe, empowering, and enjoyable.

🚗 Travel & ⏱️ Non Face-to-Face (NDIS Overview)

In line with the NDIS Pricing Arrangements and Price Limits, supports under this registration group may include:

Provider Travel – Where required to deliver your support or access activities.
Non Face-to-Face Supports – Such as program planning, coordination, communication, and progress tracking completed on your behalf.

All supports are delivered transparently and in line with NDIS guidelines, and will be clearly outlined in your service agreement.

🎯 Outcome-focused support

Our goal is to support you to:

Build confidence and independence
Develop new skills aligned with your interests
Increase your community participation and engagement
Explore pathways toward education, employment, or creative expression

🔄 NDIS Plan Reviews, Appeals & Changes

At Pride Disability Services, we help make your NDIS plan simple, clear, and working for you.

🧭 Plan Reviews
Your plan is reviewed to make sure it still matches your needs and goals.

We can help you:

Review your current supports.
Update your goals.
Gather reports and evidence.
Prepare for your review meeting.

⚖️ Appeals (If you disagree with a decision)

If you’re not happy with an NDIS decision, you can ask for it to be reviewed.

We can help you:

Understand the decision.
Gather supporting evidence.
Submit a review request.
Connect you with advocacy if needed.

🔁 Plan Changes

If your situation changes, you don’t have to wait for your next review—you can request a change.

We can help you:

Identify what needs to change.
Gather supporting documents.
Submit a Change of Circumstances request.

🌈 Our approach

We make the process easy, supportive, and stress-free, so you feel confident and in control of your plan.

🎯 Our goal

To make sure your NDIS plan:

Matches your current needs.
Supports your goals.
Gives you the right level of support.

0117 Development-Life Skills Capacity Building

🧠 Development of Life Skills (NDIS Registration Group 0117 – Capacity Building Support)

At Pride Disability Services, our Development of Life Skills supports are designed to help you build the practical skills, confidence, and independence needed to navigate everyday life.

As a Capacity Building support, 0117 focuses on empowering you to learn, grow, and take control of your daily routines, supporting long-term independence at home and in the community.

💬 How we support you

Our supports under 0117 – Development of Life Skills may include:

Building skills in daily living activities (cooking, cleaning, shopping).
Developing routine planning and time management.
Supporting budgeting and money management.
Enhancing communication and social skills.
Building confidence in decision-making and problem-solving.
Supporting travel training and independent access to the community.

🌈 Our approach

We take a hands-on, person-centred approach, working alongside you in real-life settings to build skills that are meaningful and practical. Supports are tailored to your goals, learning style, and pace—ensuring you feel supported every step of the way.

🚗 Travel & ⏱️ Non Face-to-Face (NDIS Overview)

In line with the NDIS Pricing Arrangements and Price Limits, supports under this registration group may include:

Provider Travel – Where required to deliver your support in your home or community
Non Face-to-Face Supports – Such as program planning, skill development tracking, documentation, and communication completed on your behalf

All supports are delivered transparently and in accordance with NDIS guidelines, and are clearly outlined in your service agreement.

🎯 Outcome-focused support

Our goal is to support you to:

Increase your independence in everyday life.
Build confidence in managing daily tasks and responsibilities.
Develop practical skills for long-term success.
Achieve your personal goals and live more independently.

VIRTUALLY PRIDE

Pride Disability Services offers a flexible hybrid support model that enables individuals to access support through phones, computers, tablets, and social media platforms—often for the very first time. Our support staff assist participants to confidently engage with technology, build digital literacy, and strengthen social media and communication skills, supporting greater participation in LGBTQIA+ and gender diverse communities.

We recognise that many people experience barriers to connection within the broader Australian community, including difficulty engaging in social events, learning new skills, accessing enjoyable activities, or maintaining health, fitness, and wellbeing routines. These challenges can contribute to social isolation and impact overall wellbeing. Virtually Pride helps reduce these barriers by enabling individuals from all walks of life to connect, engage, and participate with others across Australia.

What are the benefits of Virtual Support?

Virtual support offers a safe and accessible alternative for those who may find face-to-face services challenging. While the delivery method is online, the quality, consistency, and outcomes of support remain the same. It provides flexibility, comfort, and choice, ensuring individuals can still receive meaningful, person-centred support—without being alone.

What Virtually Pride Offers?

The Virtually Pride Program is a structured online support service designed to build confidence, life skills, and social connection from home. It includes both group and 1:1 sessions focused on social participation, creative expression (such as art, music, film, and digital skills), and practical life skills including communication, daily routines, budgeting, independence, and emotional wellbeing.

Sessions are delivered securely via Zoom or Teams and can be accessed on a phone, tablet, or computer, with flexible scheduling options for both individual and group supports. The program aligns with NDIS funding under 0125 Participate in Community (Core), 0116 Innovative Community Participation, and 0117 Development of Life Skills (Capacity Building).

Virtually Pride provides a safe, LGBTIQ+ inclusive environment that removes travel barriers while supporting meaningful engagement, structured skill development, and real-world confidence to help achieve NDIS goals and community participation.

How Virtual Support Works?

Once an expression of interest is submitted to Pride Disability Services, our Intake Manager will guide you through a smooth onboarding process, including information gathering and setting up suitable virtual supports based on your needs. We collaborate closely with you and your Support Coordination team to align supports with your NDIS budget and chosen categories. You will also be introduced to selected support staff through a virtual meet and greet, ensuring comfort and compatibility before services begin.

Although virtual supports do not replace in-person connection, they provide greater flexibility, choice, and control in accessing the right support at the right time—whether you are in metropolitan, regional, or rural Victoria. Sessions are designed to feel personal and engaging, allowing you to check in, work toward your NDIS goals, and receive consistent, high-quality support in a way that suits your lifestyle.

✈️ NDIS Travel – Overseas & Interstate

Travelling Interstate (Within Australia)

You can continue to use your NDIS funding while travelling anywhere within Australia. This means your supports can continue in line with your NDIS plan, either with your usual support worker (if available) or a local provider while you are away. All supports must remain reasonable, necessary, and directly related to your disability needs.

Travel & Costs
Provider travel costs (including labour and non-labour components) may apply if a support worker travels with you. Activity-based transport can also be used where it forms part of your support delivery. All travel-related arrangements are discussed and agreed in advance within your service agreement to ensure clarity and transparency.

Travelling Overseas

You can also travel overseas while on the NDIS, however there are limits on how funding can be used. In most cases, supports can continue for up to approximately 6 weeks, provided they remain reasonable, necessary, and disability-related.

NDIS funding does not cover flights, accommodation, visas, travel insurance, or any holiday or personal expenses. It also does not cover long-term overseas support unless specifically approved. You may choose to travel with a support worker if agreed, however only the support hours may be funded, while all travel-related costs must be privately funded.

Planning Ahead
Before travelling, it is recommended that you speak with your Support Coordinator or provider, review your service agreement, plan your supports in advance, and ensure arrangements are safe, compliant, and aligned with your NDIS plan. You may also need to notify the NDIA depending on your circumstances.

Our Approach
We support you to plan your travel in a way that keeps your supports clear, flexible, and aligned with your NDIS goals while ensuring full compliance with funding guidelines.

Key Takeaway
You can travel while on the NDIS—your funding is designed to support your disability needs wherever you are, not to fund the travel itself.

REFERRAL

If you feel you or someone you know would love to join the Pride Disability Services family, fill in the referral form below, or make an enquiry to talk to one of the Pride team about how we can support you to come and be a part of Pride.