top of page

Psychosocial Recovery Coach

Casual, Part time & Full Time

Greater Melbourne, Northen, Eastern, Southern, Western, Regional Victoria


Mission Statement:

Empowering people, who have intellectual, physical, mental health disabilities, and the elderly to be heard and valued, providing equality of life.  Pride Disability Services is run by members of the community.

Our vision:

Individuals have the right to the highest attainable standard of physical and mental health without discrimination on the basis of disability, age, sexual orientation or gender identity.

Our focus:

Facilitating outreach and group-based community skill development programs. Pride Disability Services promotes awareness of the LGBTIQ+ and gender diverse communities right for the same entitlements and protections as all human beings.

Our Principles:

Providing a safe environment where individuals can access the LGBTIQ and Gender Diverse Community

Our Values:

We are flexible in the delivery of support services to the people of the LGBTIQ and gender diverse community, who have intellectual, physical, mental health disabilities, the elderly and their caregivers, families and friends. In the areas of; community recreational leisure activities, Outreach and Support Coordination.



  • Contact the client as soon as possible after the handover with the NDIS planner, ideally within 2 days and meet with the client within 5 days

  • Support clients and carers to understand their NDIS plan, goals and objectives

  • Support clients to develop, implement, monitor and adjust a personal recovery plan

  • Coordinate the supports in an individuals’ NDIS plan:

  • Research, coordinate and manage complex and intersecting supports to suit individual needs across multiple providers, while ensuring client choice and control

  • Work with mainstream service providers including negotiating services and prices to ensure maximum value for money is achieved and service obligations are met

  • Support clients to build their capacity, resilience and networks with the aim of greater choice and control and independence in managing their personal choices

  • Work with clients and their carer(s)/ family/ plan nominees, to access and navigate the My Place portal to establish service bookings and service agreements

  • Arrange any assessments needed to determine the nature and type of funding required

  • Decide the budget for each support type and advise any relevant plan manager of the breakdown of funds

  • Liaise with plan managers and/or NDIS to establish the appropriate claim categories and attribute funds accordingly

  • Assist clients to prepare for plan reviews by helping them assess whether they achieved their goals and got value for money for their plan, identify solutions to problems experienced in implementing the plan, and to

consider new goals

  • Assist clients to communicate with the NDIA when required to support their own plan requirements

  • Resolve any crisis situations, ensuring that the client’s best interests and resilience are supported.



  • A Recovery Coach will work with participants to build capacity and resilience through strong and respectful relationships to support people with psychosocial disability to live a full and contributing life.

  • Through strong and respectful relationships and skilled coaching, people will be supported to build capacity, including strengths and resilience.

  • Recovery coaches will work collaboratively with participants, their families, carer’s and supports to design, plan, implement and adjust a recovery plan.

  • They will collaborate with the broader service system and will assist with the coordination of NDIS and other supports.


  • At all times work in a safe manner, and in accordance with Pride Disability Services Work safe and WH&S policies, procedures and relevant work instructions.

  • Immediately report any potential hazards observed in the workplace to your reporting OH&S representative.

  • Take immediate and appropriate action to eliminate any imminent hazard observed in your workplace and report the hazard and action your reporting OH&S representative.

  • Observe safe systems of work and apply these to all employees, staff, contractors, service users and visitors to Pride Disability Services premises and sites.

  • Immediately report any injury sustained at work, or whilst journeying from work, to your reporting OH&S representative.

  • Maintain an effective working knowledge of Pride Disability Services WH&S and Work safe policies and procedures.



  • Demonstrated commitment to Pride Disability Services values and philosophy

  • Capacity to engage in the enhancement of Pride Disability Services culture in meeting organisational objectives

  • Good practical and theoretical knowledge of working with people with severe and enduring mental health issues along with complex and multiple care needs, including the ability to undertake risk assessments and provide plans to mitigate risk.

  • Demonstrated skills and knowledge in the area of planning, implementing, reviewing and evaluating effective service plans

  • Demonstrated ability to work within a recovery model and a client focused environment to build client capacity and provide choice and control to manage their service plans

  • Demonstrated ability to manage several complex cases concurrently, with an emphasis on client recovery and life goals

  • Possession of good knowledge of local service providers, both specialist and mainstream, and the ability to search and source services to meet participant goals

  • Understanding of the NDIS Price Guide and flexibility within budgets

  • Well-developed verbal, computer and written communication skills

  • Proficient in Word, Excel and Outlook email

  • Excellent time management skills

  • Demonstrated ability to work independently and innovatively

  • Consistency in working toward achieving objectives

  • Ability to work effectively within allocated time restraints

  • The ability to liaise with a wide range of community and government organisations

  • Experience in and/or in-depth understanding of working closely with same sex attracted and gender diverse communities


  • Lived experience with mental health

  • Experience working within justice sector

  • Suicide prevention

  • Behavior management


  • 2 years’ experience in mental health related work

  • Cert IV mental health or equivalent social / community qualifications

  • National Police Check

  • Working with Children Check

  • Current Drivers’ License

  • Accredited Certificate in First Aid


  • Social, Community, Home Care and Disability Services Industry Award 2010 [MA000100]






  • facebook logo
  • instagram logo
  • twitter logo
  • linkedin logo


09:00 AM - 05:00 PM



     Copyright by Pride Disability Services

Developed by Moonlight Graphics

bottom of page