The Level 2 DSW provides frontline supports across the following areas: 

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Direct Support and Daily Living Assistance 

• Provide high-quality support with activities of daily living (ADLs), including personal care, hygiene, dressing, grooming, toileting, and mealtime assistance. 

• Adapt support approaches to meet individual participant needs while maintaining consistency with support plans. 

• Support participants with mobility and transfers in accordance with training and safe work practices. 

• Respond to participant needs in a flexible and person-centred manner within established frameworks.
   

Emotional Wellbeing and Participant Engagement 

• Build strong, professional relationships with participants. 

• Provide emotional support and respond appropriately to changes in participant presentation. 

• Apply effective communication and de-escalation techniques where required. 

• Maintain professional boundaries while managing more complex interpersonal dynamics.
   

Community Participation and Social Inclusion 

• Support participants to access and engage in community-based activities. 

• Facilitate participation in social, recreational, and meaningful activities aligned with participant goals. 

• Support increased independence and confidence in community settings. 

• Assist participants to navigate community environments safely and effectively.
   

Skill Development and Capacity Building 

• Support participants in developing and maintaining everyday life skills. 

• Implement and reinforce structured skill-building strategies from support plans. 

• Adjust support approaches (within scope) to maximise participant engagement and outcomes. 

• Provide feedback on participant progress and contribute to continuous improvement of support strategies.
   

Health Monitoring, Safety, and Risk Awareness 

• Monitor participant wellbeing and identify changes in health, behaviour, or emotional state. 

• Respond appropriately to emerging risks using judgement within established procedures. 

• Implement and follow risk management and behaviour support strategies as directed. 

• Escalate complex or high-risk situations while taking initial appropriate action to ensure safety.
   

Documentation and Reporting 

• Complete accurate, objective, and timely progress notes. 

• Record incidents, hazards, and observations in accordance with organisational requirements. 

• Maintain confidentiality and handle sensitive information appropriately. 

• Ensure documentation meets NDIS Practice Standards and organisational requirements. 

• Provide clear and relevant information to support continuity of care.
   

Advocacy, Rights, and Safeguarding 

• Uphold the rights, dignity, and autonomy of all participants. 

• Support participants to exercise choice and control in a safe and informed manner. 

• Act in accordance with the NDIS Code of Conduct and safeguarding requirements. 

• Identify and report any concerns related to participant safety, wellbeing, or rights.