The Level 1 DSW provides frontline support across the following areas: 

 

Direct Support and Daily Living Assistance 

• Provide high-quality support with activities of daily living (ADLs), including personal care, hygiene, dressing, grooming, toileting, and mealtime assistance. 

• Deliver supports in a manner that promotes dignity, independence, and participant choice. 

• Follow individual support plans and documented care routines to ensure consistency of care. 

• Assist with mobility and transfers in accordance with training and safe work practices. 

 

Emotional Wellbeing and Participant Engagement 

• Build professional and respectful relationships with participants. 

• Provide emotional support through active engagement, empathy, and consistent presence. 

• Support participants to feel safe, included, and valued in all environments. 

• Maintain appropriate professional boundaries at all times. 

 

Community Participation and Social Inclusion 

• Support participants to access and engage in community-based activities. 

• Assist with transport arrangements where required. 

• Encourage participation in social, recreational, and meaningful activities aligned with participant goals. 

• Promote inclusion and independence within community settings. 

 

Skill Development and Capacity Building 

• Support participants in developing and maintaining everyday life skills. 

• Reinforce structured skill-building activities as outlined in support plans. 

• Encourage independence while working within established support approaches. 

• Report progress or challenges to supervisors. 

 

Health Monitoring, Safety, and Risk Awareness 

• Monitor participant wellbeing and observe any changes in health, behaviour, or emotional state. 

• Implement risk management strategies as outlined in support documentation. 

• Maintain a safe working environment for participants and staff. 

• Escalate risks, incidents, or concerns in a timely and appropriate manner. 

 

Documentation and Reporting 

• Complete accurate, objective, and timely progress notes. 

• Record incidents, hazards, and observations in accordance with organisational requirements. 

• Maintain confidentiality and handle sensitive information appropriately. 

• Follow all documentation standards and compliance expectations. 

• Ensure documentation meets NDIS Practice Standards and organisational requirements. 

 

Advocacy, Rights, and Safeguarding 

• Uphold the rights, dignity, and autonomy of all participants. 

• Support participants to exercise choice and control within the scope of their support plans. 

• Act in accordance with the NDIS Code of Conduct and safeguarding requirements. 

• Report any concerns related to participant safety or wellbeing.